The Care Quality Commission

CQC inspection report date of publication 27/07/2020

(CQC) are the independent regulator of health and adult social care services in England. They make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage services to improve.

They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety then publish their findings, including performance ratings to help people choose care.

They also protect the interests of vulnerable people, including those whose rights are restricted under the Mental Health Act. They put the views, experiences, health and wellbeing of people who use services at the centre of their work, and have a range of powers they can use to act if people are not receiving the required adequate care.  By law, all GP practices in England must make sure that the care and treatment they provide meet national standards of quality and safety. The CQC register GP practices if they can show them that they are meeting these standards.

If GP practices are not registered with the CQC they will not be able to provide services. The CQC inspect GP practices to make sure they are meeting these standards, and can do so at any time if there are concerns about the the care provided.

For more information on these standards please read through the ‘What standards you have a right to expect from the regulation of your GP practice’ page or visit The fundamental standards – Care Quality Commission (cqc.org.uk)  the regulation of your GP practice.  You can expect to be respected, involved and told what’s happening at every stage. You (or someone acting on your behalf) will be involved in discussions about your care and treatment.

You will get support (if you need it) to help you make decisions and staff will respect your privacy and dignity. Before you receive any treatment you will be asked whether or not you agree to it. Your personal needs will be assessed to make sure you get safe and appropriate care that supports your rights.

The care that you and your GP agree to will make a difference to your general health and wellbeing.

You can expect to be safe

You will be cared for in a clean environment where you are protected from infection. Where appropriate, you will get the medicines you need, when you need them and in a safe way.

You will be treated in a safe and accessible place.

Your GP practice will take appropriate action if they suspect that a patient is at risk of harm.

The practice has a lift  on the far side of waiting and fitted secure handrails up the staircase.

You can expect to be cared for by staff with the right skills to do the job properly

Your general health and welfare needs will be met by staff who are properly qualified.

There will always be enough members of staff available to provide safe care and meet your needs.

You will be looked after by staff who are well managed and have the chance to develop and improve their skills.

The practice regularly monitors waiting times and appointment times to make sure they have enough staff to meet the needs of patients. As a result, appointments are rarely cancelled or rescheduled. Your personal records will be accurate and kept safe and confidential. You, or someone acting on your behalf, can complain and will be listened to. Your complaint will be dealt with properly.

The partners of a large GP practice are committed to continuously improving the quality of the service they provide to patients. Patients are encouraged to provide feedback through online surveys.

The practice reception area has leaflets about how to complain, and our complaints procedure is on our website. The partners and practice complaints manager review complaints and feed back  and will learn how make improvements, where necessary.

The practice’s website gives information on how they have performed in national and local patient-satisfaction surveys and what actions they’ve taken to improve the service they provide.