“Quack” is our way of letting our patients know news of the surgery. As times are changing we are now updating information more often on our website and you can subscribe to receive news updates by clicking on the menu item Health news above.
Quack is normally publised 3-4 times a year depending on how much there is going on!
It is possible to read online and download the quack for you to read at your leisure! We do suggest considering if you really need a printed copy to try and help save paper and our forests!
We hope you find the articles useful and interesting.
Emsworth Surgery Quack Team!
Since the last Quack newsletter, we have welcomed many new members of staff as both the Practice, and the Hayling and Emsworth Primary Care Network (PCN), expand.
At Emsworth, we welcome to the team a new Practice Nurse, Kirstie, who is training in diabetes, and Healthcare Assistants in training, Kerry who is an experienced phlebotomist, and Amber. An experienced diabetes nurse, Carolyne Tate has started with the Practice and will be working closely with Kirstie.
Dr Sarah Hirri has joined us recently as a GP Registrar and we are delighted that Dr Carla O’Sullivan has stayed on with us to look after Dr Tang’s registered patients whilst she is on maternity leave.
We have an experienced Nurse Practitioner, Sara, joining us to work alongside our current Nurse Practitioner Alex. Sara has worked in A&E at St Richards Hospital for many years.
We also welcome 4 new receptionists, Christine, Sharon, Emma and Polly.
Hayling and Emsworth PCN have welcomed two pharmacists, Reem and Omy, and a Mental Health Practitioner, Sam, who will all be working across the three Practices.
Lastly, we have a new Care Coordinator, Bethan, who is working alongside our well-established Care Coordinator, Nikki.
We will be very sad to say goodbye to Jean Morgan, our diabetes nurse, who is retiring having been with the Practice for 17 years. We have all very much valued her skill, expertise and professionalism over the years and I’m sure many of her longstanding patients will miss her. We also say goodbye to our receptionist Fiona, who is retiring having been with the Practice for 8 years. We wish them both a long and happy retirement.
We hope all of the new members of staff will have a long and happy association with us!
Covid Vaccination Clinics
We are running spring covid booster vaccination clinics on Wednesday afternoons from March 30th. Text invites with links to book appointments are being sent out regularly.
We now have a total of 4 full time pharmacists and a pharmacy technician working between the 3 Practices
You can book telephone appointments with the pharmacists, they will be happy to help with any medication queries you may have.
A Health Pod!
This will allow patients to come to the Practice, at a time that suits them, to update their medical records with crucial information. Patients will be able to record their blood pressure, their weight and BMI, conduct asthma checks, as well as fill out a variety of patient health questionnaires
The past two years have been incredibly challenging for all the staff at the Practice, who have been heroic in dealing with the vaccine programmes as well as running a medical Practice. Since the Covid pandemic is lessening in its impact on the community, we are now able to reintroduce the very popular Health Education Talks. More>>>
Click to view EMSWORTH SURGERY AUTUMN QUACK 2021
At last we have moved into the newly refurbished Victoria Cottage Hospital! It has been a long road but we got there in the end! We hope you approve of the new surroundings. Many thanks to the community for your continuing support, very many thanks to the Friends of Emsworth Community Health for the sizable donation towards kitting out the new surgery, to our PPG group for their ongoing support, especially the Chair, Jim Strudwick, who attended so many meetings on behalf of the PPG and to Kate McKenzie for her excellent work on the interior design which we hope you agree has transformed the building into an aesthetically pleasing and comfortable place to visit and to work in. You will have noticed the artwork dotted around the building which all belongs to local artists, most of which is for sale. If you are interested in purchasing any of the artwork please visit www.emsart.uk for further information. 10% of the proceeds will go to the Emsworth Health Trust charity which provides medical equipment. More>>>
Emsworth Surgery Community Update We were open – Friday 8th May 0800-1830.
Emsworth Surgery is FULLY OPEN Monday to Friday 0800 – 1830 as normal, if we are very low on reception staff we may have to close for an hour between 1230 – 1330. Our inner door is now controlled on an intercom. Westbourne Surgery is open most days, and we use this as our ‘Green Site’ to manage our routine, nurse led activity – which often includes the older and more vulnerable in our community. This keeps them as safe as possible. All potential COVID cases are seen at a central site in Waterlooville – again this style of ‘hub’ working is to keep patients and staff safe, and is happening nationally. All face-to-face interactions will be in full Personal Protective Equipment; this is best practice for patients and staff.
We were open – Friday 8th May 0800-1830. VE Day
This will be a normal working day for us.
Emsworth Surgery Relocation
We are delighted to announce that the Emsworth Surgery’s proposal for the refurbishment of the Victoria Cottage Hospital has been approved by NHS England. This is wonderful news and marks the start of a new chapter for Emsworth Surgery. Work is set to start this month on relocating the surgery to a new home on the site of the former Victoria Cottage Hospital in the town centre.
NHS England has approved the £4m scheme to convert the unused hospital building into a state-of-the-art surgery for Emsworth where for years the GPs, staff and patients have struggled to cope on the cramped existing site. It is hoped that contractors will move on to the former hospital grounds to start work within a few weeks.
NHS England has formally approved the full business case for the scheme presented by the surgery and NHS South Eastern Hampshire Clinical Commissioning Group (CCG).
Dr Abu Chinwala, GP Partner at Emsworth Surgery, was quoted as saying “I think that most local people know that we have wanted – and needed – new premises for a very long time, so this is truly welcome news.
“It has been heartening to receive so much support from the people of Emsworth and to know just how much they value our service and how they want us to be able to grow and improve. We are also grateful for the support of the CCG and NHS England.
“Getting conditional approval for the funding means that we can now look ahead to making the positive changes we have been wanting to achieve for many years. I think this offers numerous and valuable benefits for patients – modern and accessible premises, space to expand, being able to host new services with our partners both in the NHS and in social care and giving us the chance to improve how we support people living with frailty or long-term conditions.
“It will also allow us to try to recruit new staff to help manage rising demands for ‘same day’ care and to keep routine waiting times down as well.
“We absolutely welcome this news and now we want to move forward as quickly as possible to turn the potential into reality.”
Primary Care Networks
The Hayling Island and Emsworth Primary Care Network continues to move forwards!
- We have now employed two high quality candidates to provide a social prescribing offer to our younger population initially. For those new to social prescribing here is a useful link to an overview (https://www.kingsfund.org.uk/publications/social-prescribing) We felt that there were big gaps in the social / psychological care for these people, especially when they are struggling with mental health problems, debt, family breakdown, unemployment to name but a few. We will evaluate how the social prescribers are working with our member surgeries and their populations in early 2020 and broaden our offer to other parts of our population.
- We continue to look at other ways Primary Care Networks (PCNs) can help our populations. We will be able to use different roles to help us with complex and hard to reach people. PCNs give us an opportunity to have Pharmacists closely monitor the medications of patients to help improve their care and wellbeing
- We are also looking at how Physiotherapist Practitioners, Physicians Associates and Paramedic Practitioners would benefit our populations. We are all very excited about our move to the Victoria Cottage Hospital. This bigger, more flexible space has much more potential than our current Emsworth site to deliver this broader range of primary and community care.
- We are looking at different ways to engage with our community in the best way possible. For now, keep an eye out in local press and media, and for public meetings, but in the future we hope to be active on social media too.
- We are strongly engaged with our local community health partners (QA Hospital, St Richards Hospital, Southern Health, Solent Health) as well as community voluntary sectors and local authorities. We believe it’s here, where we break down traditional boundaries, that PCNs (and our populations) will really thrive.
- All three of our Practices continue to focus on maintaining good quality General Practice for our populations and aim to use our PCN to build on this for the future
- We welcome and really want our population to engage with us. If you have any thoughts about what you’d like to see your Primary Care Network doing please email email@example.com Dr Will Denby, Primary Care Network Lead (Emsworth Surgery)
We still have flu vaccines available for those patients who are in any of the ‘at risk’ categories. You should have already been invited for a vaccination if you are in any of the ‘at risk’ groups. Please book in for a flu vaccination at the reception desk if you are interested – while stocks last!
Unfortunately we are having to cease offering a service for ear syringing as many other Practices have already done. If you think you need your ears syringed you will be given a leaflet at reception with advice as to how to self-treat. If this has not worked after 2 weeks and you still feel you need to have your ears syringed then you will need to find a private provider. Unfortunately we are not able to recommend any providers but the receptionists do have a list of places which provide an ear syringing service. We apologise for any inconvenience
Yellow Fever Vaccinations
The Practice has ceased its registration as a Yellow Fever Centre. This is because there has been very little demand for Yellow Fever Vaccinations over the last 2 years. There are other Travel Clinics locally and the receptionists can give you a list.
Message from the Patient Participation Group (PPG)
The PPG committee meets regularly and helps the surgery team whenever needed such as helping to organise the flu clinics. Amongst our activities we are dedicated to educating the public on health matters, and to this end, last May Dr William Denby gave an illustrated talk on skin care and how to spot a skin tumour.
On 26th September Mr Rob Freyman, Consultant Surgeon from Chichester, gave a very interesting talk on male genito-urinary problems including prostate problems.
In March, date yet to be announced, Miss Angela Birnie, Consultant Surgeon from Chichester, will give an equivalent talk on female urology, including kidney and bladder problems. Details will be published nearer the time.
Jim Strudwick Chairman Emsworth Surgery PPG
If you would be happy for the Surgery to contact you by email please could you complete a form at the front desk in order that we can add this to your contact details. If you have already supplied us with your email address please could you remember to let us know if there are any changes to that address in order that your details can be updated.
Likewise if you have any changes to a landline, mobile telephone number or address please let us know. Thank you.
Abdominal Aortic Aneurysm Screening
The NHS invites all men for Abdominal Aortic Aneurysm (AAA) screening in their 65thyear and our patients are now being invited. Symptoms will not usually be noticed with small aneurysms. Screening is offered so that aneurysms can be detected early and monitored or treated which greatly reduces the chances of the aneurysm causing serious problems. Men are six times more likely to have an abdominal aortic aneurysm than women. The chance of having an aneurysm increases with age and patients are at higher risk if they are or have been a smoker, have high blood pressure or if any of their relatives has or have had an abdominal aortic aneurysm.
Around 1 in 25 men in England aged between 65 and 74 have an abdominal aortic aneurysm. There are around 6,000 deaths each year in England and Wales from ruptured abdominal aortic aneurysms.
The programme targets men aged 65 and over because 95% of ruptured AAA’s occur in this group.
If you are male and aged over 65 you can self-refer to the AAA Screening Programme by phoning 02381 206279.
Our e-Consult service is gaining momentum! This service enables patients to access medical advice via the Practice website. At any time 24/7 a patient can submit a condition-based questionnaire to the GP for a response by the end of the next working day with feedback and treatment options. This service is not for urgent problems and unfortunately is not available to those under the age of 18.
The features and benefits of e-Consult are:-
- Significant improvements in patient access to their GP
- Better health outcomes through earlier detection of significant symptoms and earlier intervention
- Better Practice efficiency with more focused use of clinical capacity
- A safe, convenient way for patients to self-manage or consult with their own GP
You can also use this service for general or administrative enquiries, for example, if you need to request a follow up sick certificate or have a query about a blood test / x-ray etc.
Repeat Prescription Requests
Please note that if you do not have a printed repeat prescription slip with which to order repeat medication, you will be asked to complete a request form at the reception desk. We will now require you to include the dose (as well as the name) of any medication when you complete this slip. We will absolutely not be able to accept your request unless we have all of the necessary information to ensure that no mistakes are made.
Please allow 3 working days for your request to be processed. Thank you.
Many patients bring urine samples in to the Practice to be tested. This may be because your doctor has asked you to or because you suspect that you may have a urinary tract infection and would like a sample checked.
Please note that we will only accept samples brought in before 11.00am. If you have symptoms after this time and are feeling unwell, you will be referred to the duty doctor/nurse. If you are feeling well, please wait until the following day to drop a sample off.
Please do not post urine samples through the letter box! Thank you.
Up to Date Information
Please keep us updated when you change your address, telephone numbers and email address. It is especially important that we have the correct contact numbers for you as sometimes we may need to get hold of you urgently to change an appointment or if a clinician is off sick etc. In addition, we now have a texting service available which we can use to contact you on your mobile with any important information. Please see the receptionist if you need to update any of your details. Thank you.
If you are looking after or caring for someone please do let us know. Our receptionist, Abbie, keeps a register of carers and is here to help you with information you may require or with any problems you may have. Once registered she will stay in touch with you if you would like and keep you updated with things which may be of interest to you. We are pleased to announce that we have recently become a ‘Dementia Friendly Practice’.