01243 378 812 01243 379 080|6 North St, Emsworth PO10 7DD
Quack News letters2018-09-28T13:33:44+00:00
“Quack” is our way of letting our patients know news of the surgery. As times are changing we are now updating information more often on our website and you can subscribe to receive news updates by clicking on the menu item Health news above.

Quack is normally publised 3-4 times a year depending on how much there is going on!

It is possible to read online and download the quack for you to read at your leisure! We do suggest considering if you really need a printed copy to try and help save paper and our forests!

We hope you find the articles useful and interesting.

Emsworth Surgery Quack Team!

download here – Quack Dec 2017

New Staff

We are delighted to announce that Dr William Denby, who was with us for 18 months as a GP Registrar is returning to join us as a Partner in March 2018. Some of you will remember him and we have already had patients asking to register with him on his return! Dr Denby will be in addition to the existing Practice team to try to address the rising workload. If you have previously seen Dr Denby and would like to transfer to him when he arrives in March then please put a request in writing to Helen Dodds.

Repeat Prescriptions

Please could you help us by allowing plenty of time to order your repeat prescriptions before the Christmas and New Year break. You can order them up to 2 weeks ahead and this will avoid us getting hundreds of requests through a few days before Christmas. Thank you.

Urgent on the Day Appointments

If you feel you need an urgent same day appointment or visit it is more likely that your own GP may be able
to phone you back if you ring in as early in the day as possible or if your GP is not available the duty doctor will phone you. The earlier in the day that you phone really helps us to be able to organise the day more efficiently and cope with demand. The phone lines open at 8am. Thank you.

Proposed New Surgery

The project to find larger premises is ongoing. The next steps are with NHS England who will decide if the project is affordable. The Practice is in continuous communication with NHS England and the Clinical Commissioning Group progressing the matter. We hope to have clarification early in the New Year. Fingers crossed.

Many thanks to all of you who took the time to complete the survey regarding the proposed new surgery.
We had well over 1,000 survey responses and many of you have emailed or written to us with comments and helpful suggestions so thank you. The surveys and all responses have been sent to Hampshire Healthwatch who are independently analysing them and the results will be sent out to all PPG members and all patients we hold email addresses for in addition to being made publicly available in both surgeries and on the website. We hope to receive the results in the next few weeks.

Elf Day – Friday 8th December 2017 !

As Emsworth Surgery is a Dementia Friendly Practice we thought it would be nice to take part in Elf Day which is being run nationally to raise money for the Alzheimer’s Society on Friday 8th December. Most of the Practice Team will be sporting elf hats and mince pies will be given out in return for a donation. Staff and members of the PPG are organising a tombola with some fantastic prizes which have so kindly been donated by many of the local businesses in Emsworth. We really cannot thank those businesses enough.

Children from Southbourne School will be coming to sing Christmas carols outside the surgery too – weather permitting! We do hope that you will come and join in for a very worthy cause.

News from the Patient Participation Group

The committee members have been busy this Autumn marshalling at the annual flu clinics. At the first clinic some 960 patients attended!

The luncheon club continues to entertain those patients who may feel lonely or isolated once a month. All really enjoy it.

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On Friday 8th December we are going to dress up as Elves on Dementia day to raise money for the Alzheimer’s Society.

I have been involved in a number of meetings regarding the new surgery project, listening to patients concerns and passing them to the surgery and explaining to them the views and progress of the new project from the surgery Partners point of view. I wish all of our patients and surgery staff a very happy Christmas. Jim Strudwick, Chairman, PPG

Annual Chronic Disease Reviews
Many of you will have a chronic disease (heart disease, high blood pressure, diabetes, stroke, asthma, COPD, rheumatoid arthritis, certain mental health problems) that requires an annual review.

Much time and expense is used up in recalling patients for these reviews which we feel is wasteful and inefficient. We are obliged by the Department of Health to invite patients 3 times. Could we kindly ask therefore that people arrange appointments themselves, before the need for a written reminder.

The NHS year runs from April to March effectively, so, if we could ask that patients attend in the months from April to November that then leaves us with 4 months to attend to any outstanding issues.

If you are in any doubt as to what you need to do, please ask to speak to Helen Dodds or Rosie Lunn who will advise re blood tests, whether you need to see the Dr or nurse etc.

That said and in line with current recommendation, it is also worth saying that we will no longer need to undertake so many bloods tests (especially for cholesterol). Again the staff will advise.

Thank you in advance for your cooperation.

Flu Vaccinations
We still have flu vaccines available for any of you who are in the ‘at risk’ categories as below. Please book an appointment at reception if you have not yet had one. This year we have a quadrivalent flu vaccine rather than the trivalent vaccine which we have had in previous years. This means the vaccine this year protects you against 4 strains of the virus rather than 3 and this vaccine is not available everywhere.

It takes 2 weeks to develop a full antibody response to the flu vaccine and it protects you for 6 months so the best time to get vaccinated is in October and it should cover you ALL winter. In the run up to Christmas we all spend a lot of time with friends family and in crowded areas, ie. shopping, parties, family events etc. so make sure you are protected against flu.

You are eligible to receive a free flu jab if you:

• are 65 years of age or over • are pregnant • are very overweight • have certain medical conditions: Any chronic long‐term diseases (eg heart, lung, neurological, cancer) or anything that impairs your immunity (eg. medication such as steroids, chemotherapy) • are living in a long‐stay residential care home or other long‐stay care facility • receive a carer’s allowance, or you are the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill • are a healthcare worker with direct patient contact, or a social care worker

Children eligible for vaccination in accordance with national recommendations for 2017/18:

• Those aged two and three years old on 31 August 2017 (but not four years) are eligible for vaccination in General Practice • Children in reception class and school years 1, 2, 3 and 4 (those aged 4‐8 on31 August 2017) are eligible for flu vaccination in school • At‐risk children include those who have a long‐term health conditions such as asthma and other respiratory diseases, liver, kidney and neurological conditions including learning disabilities, even if well managed.

New Staff

We are delighted to announce that Dr Alexandra Marriott, who was with us for 18 months as a GP Registrar,

is staying on with us in a permanent position.  Dr Marriott will be taking on Dr Herbert’s patients from the 1stOctober 2017.

We also welcome Donna White, our new Healthcare Assistant, who is working full time.

Flu Clinics

This year we have a quadrivalent flu vaccine rather than the trivalent vaccine which we have had in previous years.  This means the vaccine this year protects you against 4 strains of the virus rather than 3 and this vaccine is not available everywhere.

We order in thousands of flu vaccines each year on your behalf and so we would prefer you to be vaccinated in the surgery.  By getting vaccinated at the surgery it helps us to keep your records up to date and saves us sending invitations to patients unnecessarily.  Please don’t feel you are doing us a favour or saving us time by getting your flu jab done elsewhere.

It takes 2 weeks to develop a full antibody response to the flu vaccine and it protects you for 6 months so the best time to get vaccinated is in October and it should cover you ALL winter.   In the run up to Christmas we all spend a lot of time with friends family and in crowded areas, ie. shopping, parties, family events etc. so make sure you are protected against flu.

Flu clinics will be held on the following Saturdays, 23rdSeptember, 30thSeptember and 7thOctober from 8am – 12.30pm.  You can book in for the clinics at the front desk or online by visiting our website if you have a password (obtainable at reception).    You are welcome to walk in to these clinics without a pre-booked appointment if you are eligible for a flu injection though it does help us if you do book in advance.  For those patients who can only get to the Westbourne Surgery there will be clinics held on the afternoons of Fridays 29thSeptember, 6thand 13thOctober 1.40pm – 3.30pm. These clinics are for adults only, aged 16 and above.

You are eligible to receive a free flu jab if you:

  • are 65 years of age or over
  • are pregnant
  • are very overweight
  • have certain medical conditions: Any chronic long-term diseases (eg heart, lung, neurological, cancer)

or anything that impairs your immunity (eg. medication such as steroids, chemotherapy)

  • are living in a long-stay residential care home or other long-stay care facility
  • receive a carer’s allowance, or you are the main carer for an elderly or disabled person whose welfare

may be at risk if you fall ill

  • are a healthcare worker with direct patient contact, or a social care worker

Children eligible for vaccination in accordance with national recommendations for 2017/18:

  • Those aged two and three years old on 31 August 2017 (but not four years) are eligible for vaccination in

General Practice

  • Children in reception class and school years 1, 2, 3 and 4 (those aged 4-8 on31 August 2017) are eligible for

flu vaccinationin school.

  • At-risk children include those who have a long-term health conditions such as asthma and other respiratory

diseases, liver, kidney and neurological conditions including learning disabilities, even if well managed.

  • The nasal spray vaccine is a ‘live’ vaccine but the viruses in it have been weakened so they cannot cause

flu. It is not suitable for all children, including those who are severely asthmatic or immunocompromised,

or are on salicylate therapy.  Children with egg allergy can have the nasal vaccine. However, parents whose

children have a history of severe egg allergy with anaphylaxis should seek advice.

We will be holding separate clinics for children during the week.

 

Urgent on the Day Appointments

As many of you will know, the duty doctor will phone patients back who request an urgent same day appointment and will give you a time to come in to see a clinician if necessary.   Unfortunately, we are unable to see any patients who just turn up to the surgery wanting to be seen on the same day.  Should you come to the surgery the doctor will request that you go home and wait for a telephone call.  We have to work the system this way because on the day demand is so great.

 

Email Addresses

If you would be happy for the Surgery to contact you by email please could you complete a form at the front desk in order that we can add this to your contact details.  If you have already supplied us with your email address please could you remember to let us know if there are any changes to that address in order that your details can be updated.

Likewise if you have any changes to a landline, mobile telephone number or address please let us know.     Thank you.

 

Proposed New Surgery

You may well be aware that the surgery has been considering its options to locate to a different site for many years now and more recently to an alternative site at Redlands Grange in Emsworth.  This would offer the potential for us to develop a surgery, services and new facilities which can better meet the demands and expectations that our patients rightfully demand and expect.  We hope that you had the opportunity to complete our survey regarding the proposed new build.  The survey has now closed and a report will be produced shortly.  We will keep you informed of any progress.

 

News from the Patient Participation Group

Having witnessed the years of frustration by the doctors and staff of Emsworth Surgery with the health authorities in their attempts to provide a new Surgery at the EVCH site, the Patient Participation Group are fully supportive of their plan to move to a new building at the Redlands Grange development where there is designated land available for the building and car parking. There is also a bus stop nearby. The majority of our patients do, in fact, live North of the railway line.

Our next health education talk will be on Wednesday 27th September at St James Church, 7pm to 9 pm.

This will be by Nick Brunt, a senior paramedic trainer and the subject is First Aid, simple to serious. Do you know how to deal with stings, nettle, wasp, bee hornet and horsefly? How do you treat scalds and burns, cuts and abrasions? How do you deal with haemorrhage, fractures, or choking? How would you recognise a stroke, sepsis and meningitis? Do come along to this talk on matters that everyone should know and feel free to ask questions.                                                                                                            Jim Strudwick, Chair,  Emsworth PPG.

Abdominal Aortic Aneurysm Screening

The NHS invites all men for Abdominal Aortic Aneurysm (AAA) screening in their 65thyear and our patients are now being invited.  Symptoms will not usually be noticed with small aneurysms.  Screening is offered so that aneurysms can be detected early and monitored or treated which greatly reduces the chances of the aneurysm causing serious problems.  Men are six times more likely to have an abdominal aortic aneurysm than women. The chance of having an aneurysm increases with age and patients are at higher risk if they are or have been a smoker, have high blood pressure or if any of their relatives has or have had an abdominal aortic aneurysm.

Around 1 in 25 men in England aged between 65 and 74 have an abdominal aortic aneurysm. There are around 6,000 deaths each year in England and Wales from ruptured abdominal aortic aneurysms.  The programme targets men aged 65 and over because 95% of ruptured AAA’s occur in this group.

If you are male and aged over 65 you can self-refer to the AAA Screening Programme by phoning

02381 206279.

SPECIAL EDITION

 

The Future of Emsworth Surgery

You may or may not be aware that the surgery has been looking to locate to a different site for many years. You also may have been hearing locally that the Practice is considering its options.

We are continually forward planning to try to both further improve services for our 13,000 patients and to build for a long-term sustainable future at a time of great uncertainty for

many GP Practices nationwide.

It is well known that we have spent considerable time exploring the potential of the Practice moving to Emsworth Victoria Cottage Hospital, a vacant site very close to ours near the town centre which would require extensive renovation.

However, we would like to share with you that we have recently also been exploring an alternative new option – building a new Practice on available land at Redlands Grange in Emsworth.

This offers hugely exciting potential for us to develop a surgery, services and new facilities which can better meet the demands and expectations that our patients rightfully demand and expect.

A major factor in our thinking is all the new homes planned for the area north of Emsworth and the many new patients we will need to plan for in the future.

We are currently talking to both Havant Borough Council and the site developer about this option but there are a number of steps we would need to take before we can ever get close to submitting a business case to NHS South Eastern Hampshire Clinical Commissioning Group for approval.

We are also committed to seeking the views of our existing patients, particularly with regard to what aspects of the existing building and services they most want retained and what else they would like to see in a new surgery, wherever that might be.

Enclosed are some frequently asked questions and answers for your information which we will continue to update.  We will be producing a survey shortly to seek your views but if you have any suggestions or comments in the meantime then please put these in writing and drop into the Suggestions Box on reception or email us on sehccg.emsworthsurgery@nhs.net    We may not be able to respond to every comment but all comments will be taken into consideration.

Many thanks.

Staff Leaving

We are very sorry to announce that Dr Olivia Herbert will be leaving the Practice at the end of March.

Dr Herbert’s husband has taken a job elsewhere and so she will be relocating.   She fitted in

so very well with the Practice and we will be extremely sad to see her go.  We are actively looking for a permanent replacement but in the meantime Dr Alastair Bush will be joining us as a long term locum to cover Dr Herbert’s hours from April.

We will not be reallocating any of her registered patients to another GP until we have a new registering doctor but if you are a patient of Dr Herbert’s, you will be able to book to see any of the other GPs in the meantime.  We will keep you updated with recruitment progress.

New Website

The Practice is launching a new website!  It is packed with useful information and provides self-help guides and videos about the most common conditions, symptom checkers and signposting to other services including e-Consults. Please do take a look at it at http://www.emsworthsurgery.nhs.ukor click on the link on the current website.  This site is currently under testing, so we will continue to run both sites until we are happy with its functionality. Please do leave feedback on the new site if you have any problems.

 

E-Consults

Our e-Consultservice is gaining momentum!  This service enables patients to access medical advice via the Practice website. At any time 24/7 a patient can submit a condition-based questionnaire to the GP for a response by the end of the next working day with feedback and treatment options.  This service is notfor urgent problems and unfortunately is notavailable to those under the age of 18.

The features and benefits of e-Consultare:-

  • Significant improvements in patient access to their GP
  • Better health outcomes through earlier detection of significant symptoms and earlier intervention
  • Better Practice efficiency with more focused use of clinical capacity
  • A safe, convenient way for patients to self-manage or consult with their own GP

You can also use this service for general or administrative enquiries, for example, if you need to request a follow up sick certificate or have a query about a blood test / x-ray etc.

Home Visits

If you are too ill to attend surgery or are housebound you may telephone the surgery to request a home visit.  The receptionist will require certain information at this point to ensure that the doctor has all of the details necessary to ascertain that the visit is appropriate and how urgent it is likely to be.  Please help by giving as much information as possible on request.  A doctor may well call you back before a visit is allocated.

If you feel you need to request a home visit, please telephone the surgery before 11am if at all possible – you may not get your registered doctor and may have to wait much longer if not.

The doctor will not visit if the request for the visit is purely because you do not have transport to get to the surgery. Generally children would be expected to be brought to the surgery also.

 

Repeat Prescription Requests

Please note that if you do not have a printed repeat prescription slip with which to order repeat medication, you will be asked to complete a request form at the reception desk. We will now require you to include the dose (as well as the name) of any medication when you complete this slip.  We will absolutely notbe able to accept your request unless we have all of the necessary information to ensure that no mistakes are made.

Please allow 3 working daysfor your request to be processed. This is because of the volume of requests we receive.   Thank you.

 

Urine Tests

Many patients bring urine samples in to the Practice to be tested.  This may be because your doctor has asked you to or because you suspect that you may have a urinary tract infection and would like a sample checked.

Please note that we will only accept samples brought in before 11.00am. If you have symptoms after this time and are feeling unwell, you will be referred to the duty doctor/nurse. If you are feeling well, please wait until the following day to drop a sample off.

Please donotpost urine samples through the letter box!  Thank you.

 

Up to Date Information

Please keep us updated when you change your address, telephone numbers and email address. It is especially important that we have the correct contact numbers for you as sometimes we may need to get hold of you urgently to change an appointment or if a clinician is off sick etc.  In addition, we now have a texting service available which we can use to contact you on your mobile with any important information.   Please see the receptionist if you need to update any of your details.   Thank you.

Carers

If you are looking after or caring for someone please do let us know.   Our receptionist, Abbie, keeps a register of carers and is here to help you with information you may require or with any problems you may have. Once registered she will stay in touch with you if you would like and keep you updated with things which may be of interest to you.  We are pleased to announce that we have recently become a ‘Dementia Friendly Practice’.  The Patient Participation Group have organised a talk in March regarding Dementia. Please see the Patient Participation Group article below for further details.

Out of Area Patients

Our patient list is ever increasing with the new local housing developments and for this reason we are having to become stricter about not registering new patients who live outside our Practice boundary which is set and agreed with the NHS England.  There is an additional outer boundary within which existing patients can remain registered if they move. If you live outside our Practice boundary but have been registered with us for many years and a member of your family moves back in with you from another area then unfortunately we will not be able to register them with the Practice even if they have previously been registered.  Please visit our website where you can type in your post code to see if you are outside of the Practice area.

News from the Patient Participation Group

The PPG has been actively trying to provide a defibrillator for the centre of Emsworth village which will be available 24 hours a day. We are now close to achieving this thanks largely to the persistent efforts of one of our committee members, Janet Barradell. The Friends of Emsworth Community Health have generously funded the project and the Emsworth Co-op store has most kindly agreed to fit and maintain a secure box on its outside wall. The defibrillator is temporarily held in the Manager’s office from 7am to 10pm but the external installation will hopefully be complete by Monday 20th February. We are most grateful to all who have helped with this life-saving project.

We are proud of the achievement of the staff of Emsworth Surgery in being awarded the status of a “Dementia Friendly Practice” and to complement this our next health talk will be on Dementia/Alzheimer’s Disease.  We are delighted to have two eminent physicians for the elderly from Southampton speaking,

Dr Mark Baxter and Dr Shehram Moghul.   Their presentation will be of great interest to those who care for and are worried about relatives and those who are themselves concerned about forgetfulness and confusion.

The talk will take place on Tuesday 28th March 2017 at St James Church, Emsworth from 7pm until 9pm. Refreshments will be offered upon arrival.   Tickets are not needed.

Jim Strudwick, Chair Emsworth Surgery PPG