Elderly Care
I don't understand people getting
depressed about getting older.
There is nothing you can do about it,
so you might as well embrace it.
Twiggy
Find out more
AGE UK
Age UK is the country's largest charity dedicated to helping everyone make the most of later life. We believe in a world where everyone can love later life and we work every day to achieve this
Find out moreAdvanced Decision Planning
Making decision plans can be reassuring. This is because if you are unable to make decisions in the future about your health and welfare, you will know your wishes will be followed from your Advance Decision, or your Lasting Power of Attorney will make decisions that you trust will be in your best interests.
Click the image below to download your Advanced decision plan now.
Living with Dementia
Directory of Activities and Services for Older People
This directory has been produced by Community First on behalf of the Havant Borough Older person’s Wellbeing Partnership.
The aim is to increase awareness of the broad range of services available to support the independence and wellbeing of our local older people.
TV Licensing is working with B.I.L.L. to remind anyone aged 75 or over they are eligible for a free TV Licence for their main address.
It doesn’t need to be renewed for three years.
If the eligible person is not the current licence holder at the address, but shares their home with someone younger, they can still apply so everyone in the home can enjoy the benefit of a free TV Licence.
Those aged 74 can apply for a short-term licence covering them until their 75th birthday or claim a refund on an existing licence for the months since they reached 75.
Contact telephone: 0300 790 6073
Visit: www.tvlicensing.co.uk
The Quick Response Team can come out to your home if a doorstep caller, offering property repairs, is causing you concern and
Is still at your home;
Is due to return e.g. to collect payment;
Is offering to take you to the bank to withdraw cash.
In these circumstances call for assistance, you can also use this number to inform us of other doorstep callers in your area:
Contact telephone: 01962 833666
For all other enquiries, please call the Citizens Advice Consumer Adviceline on 03454 04 05 06
Art Groups
Pan Art Emsworth Community Centre, Church Path, Emsworth PO10 7DP
Meet every Tuesday 9.30am – 11.30am Contact telephone: 01243 371005
Phoenix Art Group Emsworth Community Centre, Church Path, Emsworth PO10 7DP
This is a well established art group for the more experienced artist. Costs vary but on average it is approx. £60 per term. Meet every Tuesday 1.30pm – 3.30pm Contact: for further information please come along and see us during the above times
Art Workshop Emsworth Community Centre, Church Path, Emsworth PO10 7DP Meet every Monday 9am -11am
Contact telephone: 01243 376674
Emsworth Community Centre, Church Path, Emsworth PO10 7DP
A friendly group of experienced quilters who meet on the 1st Monday of each month 6.30pm – 9.00pm (or the 2nd Monday if the 1st Monday is a Bank Holiday).
New members are welcome, but there is a waiting list.
Non-members are welcome to attend when the evening has a speaker or a workshop.
For further details please call 01243 375506
Emsworth Methodist Church and Pastoral Centre 19 High Street, Emsworth PO10 7AQ
The Pastoral Centre offers friendship and reasonably priced refreshments to the local community.
Open weekdays from 10am to 4pm and Saturdays from 10am to noon. Ploughman’s lunch Tuesdays, Sandwiches + rolls Thursdays.
A number of other activities take place during the month including a missions market, cake stall and tradecraft stall.
Everyone welcome Contact telephone: 01243 373773
Email: office@emsworthmethodistchurch.org
Emsworth Community Centre, Church Path, Emsworth PO10 7DP
Computer courses in Internet and e-mail are available on various days, in a relaxed and friendly environment for the local older community.
Please call the number below for further details.
Contact telephone: 01243 373805
Emsworth Community Centre, Church Path, Emsworth PO10 7DP
Held on Fridays 9.30am-12.30 please call the number below for further details.
Contact telephone: 01243 373805
Southbourne Village Hall, 1st Avenue, Emsworth PO10 8HN
Meet on the 1st Monday of each month from 7.45pm.
This is a flower club for ladies to enjoy monthly demonstrations on flower arranging.
We raise money with a sponsored walk, coffee mornings, cream teas etc for various local charities each year. Contact:
Please pop along during the time above for more information
Emsworth Sports & Social Club, 43/45 Havant Road, Emsworth PO10 7JF
Has a range of activities including Snooker, Sea Angling, Bowls, Chess, Bingo and Weekly Social Events (Live Bands, Discos, Quiz nights etc)
Contact telephone: 01243 376037 Memberships available
Emsworth Community Centre, Church Path, Emsworth PO10 7DP
Held once a month on the 2nd Monday, all films are shown at 3.30pm and 7.30pm.
Tickets available from the Community Centre office Mon-Fri 10.00-12.00 or from Newsmag/Hallmark’ in the High Street.
Please buy your tickets in advance to guarantee a seat.
Contact telephone: 01243 377493
Visit: www.moviola.org
Emsworth Day Out Scheme Hewitt’s @ emsworth, South Street, Emsworth PO10 7EG
A friendship club for disabled older people run by volunteers.
The club meets every Wednesday from 10.30am – 2.30pm.
They have talks, art and craft, lunch and tea and a chat with friends.
The club’s aim is to have trips out on fully accessible transport, so they save towards regular trips
Contact telephone: 01243 373061 / 01243 373408
Emsworth Methodist Church and Pastoral Centre 19 High Street, Emsworth. PO10 7AQ
An activity afternoon is held on the 1st, 2nd and 3rd Tuesday of each month at 2pm.
The afternoon . includes a variety of activities including games, quizzes, music and reminiscence. Open to all, and new people are always welcome Contact telephone: 01243 373773 Email: methodistchurch@emsworth.org
Emsworth Golden Age Club St James’ Parish Hall, Church Path, Emsworth PO10 7DP Meet on the 3rd Monday of the month at 2pm- 4pm.
The Emsworth Golden Age Club has been running now for many years, relying on voluntary helpers with tea and various entertainment including a Birthday party in June, Xmas party in November, and annual coach trips.
Contact telephone: 01243 372646
Emsworth Community Centre, Church Path, Emsworth PO10 7DP
The society was formed in 1919, originally for local allotment holders; nowadays we offer membership to anyone who has an interest in gardening of any sort. Membership fee applies.
Talks take place on the third Thursday of the month 7.30 – 9.30pm September until May.
Hewitt’s Centre, South Street, Emsworth Monday to Thursday 11am–1pm Transport available Contact telephone: 0300 500 8085 Visit: www.cfheh.org.uk
Emsworth Methodist Church & Pastoral Centre, 19 High Street, Emsworth PO10 7AQ Ploughman’s lunch Tuesdays, Sandwiches & rolls Thursdays
Contact telephone: 01243 373773
Silver Linings provides good quality and fun day activities for people over 55 in Hewitt’s, South Street Emsworth.
Why not come along and make new friends, take part in a range of activities and enjoy a delicious two-course lunch in the comfortable and fully accessible building.
For more information please contact – Wendy Shone, Older People’s Outreach Worker on 07467 941011 or email wendy.shone@cfheh.org.uk
U3As are autonomous, self-help organisations run by the voluntary efforts of their members. They aim to encourage and enable older people who are no longer in full-time employment to share their knowledge, skills, interests and experience. They pursue learning, not for qualifications but for fun, through a wide range of study groups and social activities.
Emsworth Community Centre, Church Path, Emsworth PO10 7DP Meet on the 2nd Friday of the month 9.30am – 12noon. A thriving friendly group for ladies of all ages, new members are always welcome. For further details please call the number below. Contact telephone: 01243 430120
test
Hold monthly meetings with a speaker on the 3rd Friday of each month, and support a wide and varied programme of groups including creative writing, languages, music and poetry. Some of the smaller groups which meet in members’ homes may have waiting lists to join. Among the larger groups meeting monthly are: Genealogy at the Pastoral Centre on the 1st Thursday of the month at 2pm Local History at the Pastoral Centre on 4th Wednesday of the month at 2pm Bird watching, meet at Bridge Road Car Park at 9.50am on the 4th Tuesday of the month to share cars for the outing. Wine Appreciation at Waterside URC Hall on the 2nd Tuesday at 10am Please use the details below to find out more information about membership. Contact telephone: 01243 371481Email: dandklawson@hotmail.com Visit: http://emsworthu3a.org.uk/
Hold monthly meetings with a Speaker on the 4th Thursday of each month (except August and December) in St James Church Hall, Emsworth. Full details of Groups and Activities can be found on our website, www.emsvalleyu3a.org.uk
British Red Cross Equipment Volunteers provide short-term loans of medical equipment e.g. Wheelchairs. Red Cross Room, The Health Centre, Civic Centre Road, Havant, PO9 2AZ Open: Monday to Friday 9.30am–12noon and Monday, Wednesday and Friday 2pm–4pm Contact telephone: 023 9234 4207 Elm Grove, Hayling Island PO11 9EF Open: Monday to Friday 10am-12noon and 2-4pm Contact telephone: 023 9246 2813 Red Cross Room, the Health Centre, Dryden Close, Milton Road, Waterlooville PO8 8JX Monday – Friday 10am-12noon Contact telephone: 02392 238108 Red Cross Room the Health Centre, Hambledon Road, Denmead PO7 6NN Mon – Fri 9.30am – 10am Contact telephone: 02392 257114
Bridge Advice Centre 67 Beach Road, Hayling Island PO11 0JD We provide free debt and benefits advice and help with form filling. We will mediate with people’s creditors to achieve a level of repayment within their means. We also provide help with pension queries. We are open on Tuesdays and Wednesday between 9.30am & noon and can see clients at other times by appointment. Contact telephone: 023 9246 8835/07876 776668 Email: bridgeadvicecentre@frontlinedebtadvice.org.uk
Offers free confidential advice on a wide range of issues including debt, welfare benefits, housing, employment etc. Their services can be offered to residents within the district of Havant Borough Council. Leigh Park Community Centre, Dunsbury Way, Havant PO9 5BG Drop-in hours: Monday & Tuesday 10am-1pm, Wednesday 10am-3pm, Friday 10am-1pm Contact telephone: 023 9271 7707 Email: admin@havantcab.org.uk Havant Borough Council, Civic Offices, Civic Centre Road, Havant PO9 2AX Drop-in hours: Tuesday 10am-2pm There is also a self-service “kiosk” in the Plaza foyer to access information online on a touch-screen open all day when the Plaza is open. Hayling Island Outreach, Community Centre, Hayling Park, Station Road, PO11 0HB Drop-in hours: Thursday 10am–2pm Waterlooville Library Outreach, 25 The Precinct, Waterlooville PO7 7DT Drop-in hours: Monday 10am-2pm, Thursday 10am-2pm Hampshire Citizen’s Advice Line 03444 111 306 Monday to Saturday am during office hours 24 hour online advice and webchat www.citizensadvice.org.uk Citizen’s Advice Havant website www.citizensadvicehavant.org
This service is for people with a visual Impairment or who are physically unable to use a printed version of a telephone directory. For visually impaired, this is instead of the Large Print version they used to offer for their printed directory. To access this service the person (or someone on their behalf) will need to contact the number below. This number gets you through to the Registration Team who will arrange for a form to be sent out for completion. Proof of Registration of Blind/Without Hearing and/or Disability will need to be provided. Once this form is received a PIN number will be issued to the person accessing this service. They will need this PIN number to quote when they phone 195 which puts them through to Directory Enquiries free of charge. This service is available to both BT and NON BT Customers. Contact telephone: 0800 587 0195
Havant Area Disability Access Group The Borough’s local disability access group meets on the first and third Monday of each month at the Public Service Plaza and Waterlooville Library respectively, in the open ground floor areas of each. The group discusses matters of access to public and commercial buildings, outdoor developments and consults on planning and other submissions with a variety of local authorities. We are a small registered independent charity, our meetings are open to anyone with an interest in the field of disability, and we support people with a variety of access issues from difficult road-crossings, through access to premises and difficulties with local services. We consider we are not limited to just buildings, but to local services, infrastructure and information resources however provided. We work closely with the Havant and Hampshire Access Officers, Planning Officers, Highways and Traffic engineers. We can be reached by mail at the Public Service Plaza, Civic Centre Way, Havant, PO9 2AX. Contact Telephone: 023 9244 6007 Email: info@hadag.org.uk. Website: www.hadag.org.uk
Home Instead Senior Care We provide a service dedicated to supporting the older members of our community to live independently in their own homes for as long as possible. Our team of dedicated, caring and compassionate caregivers are carefully matched with our clients to ensure that they share similar interests and are compatible. Importantly our visits are a minimum of one hour allowing caregivers and clients to get to know each other with sufficient time to deliver a quality service. Our services include: Home Help – all aspects of day to day housework including shopping, cleaning, washing ironing, and meal preparation. Companionship – this involves everything from taking clients shopping to Doctors appointments or simply just talking and enjoying one another’s company. Personal Care – this can include assisting with dressing, bathing and convalescence care. Contact Information: Please call our office on 02393 190091 or mobile 07515 706428 Email: mark.gettinby@homeinstead.co.uk Website: www.homeinstead.co.uk/havant
Legal advice clinic – Havant This service offers free 30 minutes with a solicitor. If you need advice on wills, probate, deputyship, Court of Protection . . . or anything legal please call to book an appointment. Telephone: 0800 328 7154 Operating times: 3rd Tuesday of every month from 1.00pm-4.00pm. Address: Malmesbury Lawn Day Centre, Woolston Road, Leigh Park, Havant PO9 4JY
Angel Radio
This is a multi-award winning radio station specifically for older people. Providing music, memories,
entertainment and information 24 hours a day, 7 days a week.
Broadcasting to the Borough of Havant on 101.1 fm, to West Sussex, Hampshire and the Isle of Wight on
Digital DAB and worldwide at http://angelradio.co.uk
Contact telephone: 023 9248 1988
Email: angelradiohavant@yahoo.co.uk
British Red Cross Equipment
Volunteers provide short-term loans of medical equipment e.g. Wheelchairs.
Red Cross Room, The Health Centre, Civic Centre Road, Havant, PO9 2AZ
Open: Monday to Friday 9.30am–12noon and Monday, Wednesday and Friday 2pm–4pm
Contact telephone: 023 9234 4207
Elm Grove, Hayling Island PO11 9EF
Open: Monday to Friday 10am-12noon and 2-4pm
Contact telephone: 023 9246 2813
Red Cross Room, the Health Centre, Dryden Close, Milton Road, Waterlooville PO8 8JX
Monday – Friday 10am-12noon
Contact telephone: 02392 238108
Red Cross Room the Health Centre, Hambledon Road, Denmead PO7 6NN
Mon – Fri 9.30am – 10am
Contact telephone: 02392 257114
Bridge Advice Centre
67 Beach Road, Hayling Island PO11 0JD
We provide free debt and benefits advice and help with form filling. We will mediate with people’s
creditors to achieve a level of repayment within their means. We also provide help with pension queries.
We are open on Tuesdays and Wednesday between 9.30am & noon and can see clients at other times
by appointment.
Contact telephone: 023 9246 8835/07876 776668
Email: bridgeadvicecentre@frontlinedebtadvice.org.uk
Cinnamon Trust- Pet Care
The Cinnamon Trust works to keep elderly owners and those in final stages of a terminal illness together
with their beloved pet. We have a nationwide network of volunteers who are there to hold hands with
owners and assist with dog walking, vet trips, cleaning litter trays and generally giving peace of mind
regarding the future of their much loved companion. We can also arrange short term foster care of pets
when an owner has to go into hospital. Life-long care is by prior arrangement only. Please see our
website www.cinnamon.org.uk
Contact telephone: 01736 757900 Email: admin@cinnamon.org.uk
Last Updated: August 2016 4
Citizens Advice
Offers free confidential advice on a wide range of issues including debt, welfare benefits, housing,
employment etc. Their services can be offered to residents within the district of Havant Borough
Council.
Leigh Park Community Centre, Dunsbury Way, Havant PO9 5BG
Drop-in hours: Monday & Tuesday 10am-1pm, Wednesday 10am-3pm, Friday 10am-1pm
Contact telephone: 023 9271 7707 Email: admin@havantcab.org.uk
Havant Borough Council, Civic Offices, Civic Centre Road, Havant PO9 2AX
Drop-in hours: Tuesday 10am-2pm
There is also a self-service “kiosk” in the Plaza foyer to access information online on a touchscreen
open all day when the Plaza is open.
Hayling Island Outreach, Community Centre, Hayling Park, Station Road, PO11 0HB
Drop-in hours: Thursday 10am–2pm
Waterlooville Library Outreach, 25 The Precinct, Waterlooville PO7 7DT
Drop-in hours: Monday 10am-2pm, Thursday 10am-2pm
Hampshire Citizen’s Advice Line 03444 111 306
Monday to Saturday am during office hours
24 hour online advice and webchat www.citizensadvice.org.uk
Citizen’s Advice Havant website www.citizensadvicehavant.org
Directory Enquiry Service
This service is for people with a visual Impairment or who are physically unable to use a printed version
of a telephone directory. For visually impaired, this is instead of the Large Print version they used to
offer for their printed directory. To access this service the person (or someone on their behalf) will need
to contact the number below. This number gets you through to the Registration Team who will arrange
for a form to be sent out for completion. Proof of Registration of Blind/Without Hearing and/or
Disability will need to be provided. Once this form is received a PIN number will be issued to the person
accessing this service. They will need this PIN number to quote when they phone 195 which puts them
through to Directory Enquiries free of charge. This service is available to both BT and NON BT
Customers.
Contact telephone: 0800 587 0195
Havant Area Disability Access Group
The Borough’s local disability access group meets on the first and third Monday of each month at the
Public Service Plaza and Waterlooville Library respectively, in the open ground floor areas of each. The
group discusses matters of access to public and commercial buildings, outdoor developments and
consults on planning and other submissions with a variety of local authorities. We are a small registered
independent charity, our meetings are open to anyone with an interest in the field of disability, and we
support people with a variety of access issues from difficult road-crossings, through access to premises
and difficulties with local services. We consider we are not limited to just buildings, but to local services,
infrastructure and information resources however provided. We work closely with the Havant and
Hampshire Access Officers, Planning Officers, Highways and Traffic engineers. We can be reached by
mail at the Public Service Plaza, Civic Centre Way, Havant, PO9 2AX. Contact Telephone: 023 9244 6007
Email: info@hadag.org.uk. Website: www.hadag.org.uk
Last Updated: August 2016 5
Home Instead Senior Care
We provide a service dedicated to supporting the older members of our community to live
independently in their own homes for as long as possible. Our team of dedicated, caring and
compassionate caregivers are carefully matched with our clients to ensure that they share similar
interests and are compatible. Importantly our visits are a minimum of one hour allowing caregivers and
clients to get to know each other with sufficient time to deliver a quality service. Our services include:
Home Help – all aspects of day to day housework including shopping, cleaning, washing ironing,
and meal preparation.
Companionship – this involves everything from taking clients shopping to Doctors appointments
or simply just talking and enjoying one another’s company.
Personal Care – this can include assisting with dressing, bathing and convalescence care.
Contact Information: Please call our office on 02393 190091 or mobile 07515 706428
Email: mark.gettinby@homeinstead.co.uk
Website: www.homeinstead.co.uk/havant
HOPE – Horndean Older People’s Enabling Forum
Merchistoun Hall, 106 Portsmouth Road, Horndean
Enabling older people to get the best out of life … by adding life to their years
Current aims:
1. Identify local social & community needs
2. Communicate information
3. Promote or provide missing services
4. Represent views to other agencies
For more details on how HOPE can help you
Contact telephone: 023 9259 7114 Email: manager@merchistounhall.co.uk
Legal advice clinic – Havant
This service offers free 30 minutes with a solicitor. If you need advice on wills, probate, deputyship, Court of
Protection . . . or anything legal please call to book an appointment.
Telephone: 0800 328 7154
Operating times: 3
rd Tuesday of every month from 1.00pm-4.00pm.
Address: Malmesbury Lawn Day Centre, Woolston Road, Leigh Park, Havant PO9 4JY
Library Services
Havant libraries are great places to visit for information, learning and leisure. They are located in the
heart of their communities and access is easy with electronic doors and fully accessible toilets available
as well. It’s very simple to join and membership is free. Expand your horizons with the latest books
(including large print and audio books), films, music, free internet and free Wi-Fi access. And if you can’t
get to the library, we can come to you! Ask about our mobile services and Home Library Service.
Libraries offer an exciting range of adult education and learning activities in a relaxed and friendly
environment. Find out about computers and improve your IT skills, or take up a new hobby via our
leisure courses such as music, family history, languages and crafts. Or join one of our social groups and
meet new people – from craft clubs, scrabble, Knit & Natter, reading groups (including an audio group
for visually impaired people) – we can offer you a great choice.
Havant Library & Learning Centre, Meridian Centre, Havant PO91UN. Tel: 0845 6035631
(Learning courses and activities)
Leigh Park Library & Learning Centre, 50 Park Parade, Leigh Park, PO9 5AB. Tel: 0845 6035631
(Learning courses and activities)
Last Updated: August 2016 6
Hayling Island Library & Learning Centre Elm Grove, Hayling Island, PO11 9EE Tel: 0845 6035631
(Learning courses and activities)
Waterlooville Library & Learning Centre 25 London Rd, The Precinct, Waterlooville PO7 7DT
Tel: 0845 6035631 (Learning courses and activities) Visit: www.hants.gov.uk/library
OPAL – Older People’s Area Link
This is a free telephone and home visiting service to help people over 50 find activities and services in
your area. Opal can provide you with details of local information and services by phone. If you need a
little more help in working out what you want, there are Opal volunteers in your area who can visit you
at home.
Contact telephone: 0800 328 7154
Pension Service
The Pension Service is part of the Department for Work and Pensions. It works out and pays pensions.
Open from 8am to 8pm Monday to Friday
Contact Telephone: 0845 60 60 265 (textphone: 0845 60 60 285)
SILVER LINE
The Silver Line is the confidential, free helpline for older people across the UK open every day and night
of the year. Specially trained helpline staff –
Offer information, friendship and advice
Link callers to local groups and service
Offer regular befriending calls
Protect and support those who are suffering abuse and neglect
All calls are confidential and the Silver Line Helpline is free to callers
Contact telephone: 0800 4 70 80 90 – free, confidential and open 24 hours
Website: www.thesilverline.org.uk
SSAFA – Soldiers, Sailors, Airmen and Families Association – Forces Help
SSAFA is the oldest national and therefore Senior Service charity, having cared for the services and their
families since 1885. Their volunteer trained and non-judgemental caseworkers provide a friendly advice
and help service, for the Service, ex-Service and their dependants, in their hour of need. This includes
both full time and part time Service men and women, including the Merchant Navy who have served in
hostile waters.
Contact telephone: 023 9248 4773
Email: havant@hampshiressafa.org.uk
Website: www.ssafa.org.uk
Solicitors for the Elderly
This is an independent, national organisation of lawyers, solicitors, barristers and legal executives
committed to providing the highest quality of legal advice for older and vulnerable people, their families
and carers. Members have expertise in areas of public and private law relevant to older vulnerable
adults, their families and carers needs and concerns. Contact information for lawyers in Hampshire and
other areas is listed on the website or can be accessed by contacting them direct.
Contact telephone: 0844 567 6173 Website: www.solicitorsfortheelderly.com
Trading Standards Service
The Safeguarding Team can help reduce the incidence and effect of doorstep crime in Hampshire. The
team can –
Last Updated: August 2016 7
offer talks to older peoples’ groups or clubs
provide copies of the Safe & Sound booklet
provide no cold calling door stickers
Contact telephone: 01962 833620 Email doorstep.crime@hants.gov.uk
The Quick Response Team can come out to your home if a doorstep caller, offering property repairs, is
causing you concern and –
Is still at your home; or
Is due to return e.g. to collect payment; or
Is offering to take you to the bank to withdraw cash.
In these circumstances call for assistance, you can also use this number to inform us of other doorstep
callers in your area:
Contact telephone: 01962 833666
For all other enquiries, please call the Citizens Advice Consumer Adviceline on 03454 04 05 06
The Buy with Confidence website and free directory is available from Hampshire County Council. All the
businesses have been vetted and approved by Trading Standards to ensure that they operate in a legal,
honest and fair way. For a free copy of the Buy With Confidence directory call the number below or visit
the website. This scheme is particularly useful for all types of property maintenance/repairs, mobility
adaptations or those small jobs around the house.
Contact telephone: 01962 833620 (Consumer Direct) or Visit www.buywithconfidence.gov.uk
TV Licensing
TV Licensing is working with B.I.L.L. to remind anyone aged 75 or over they are eligible for a free TV
Licence for their main address. It doesn’t need to be re-newed for three years. If the eligible person is
not the current licence holder at the address, but shares their home with someone younger, they can
still apply so everyone in the home can enjoy the benefit of a free TV Licence. Those aged 74 can apply
for a short-term licence covering them until their 75th birthday or claim a refund on an existing licence
for the months since they reached 75.
Contact telephone: 0300 790 6073
Visit: www.tvlicensing.co.uk
Veteran’s Outreach Support – Veterans and Families Drop-in Centre
Open to any veteran or family member, the first Wednesday of each month, 1400-1900 (last booking
time 1800), with a clinical team available for psychological support. General advice or specific help
available from the agencies in attendance including:
The Royal British Legion
Combat Stress
Veterans UK – War Pensions, Welfare Advice etc
The Royal Naval Benevolent Fund
SSAFA
Poppy Factory
and others
Or come along just to “chinwag” and meet other Veterans
Venue: The Royal Maritime Club, Queen Street, Portsmouth PO1 3HS
Telephone: 023 9273 1767
Email: admin@vosuk.org Website: www.vosuk.org
Last Updated: August 2016 8
Village Agent Scheme
Age Concern Hampshire co-ordinates a number of Village Agents across the county, including Hayling
Island. Village Agents are volunteers who have been trained to work in the rural community they live to
help older residents access advice and support services. They can help with advice like getting out and
about and transport, help around the home and with money matters. For more information call:
Contact telephone: 0800 328 7154
Volunteer Service – Community First HEH
Community First Volunteer Service
We have a wide range of volunteering opportunities across Havant and East Hampshire, giving people a
chance to make new friends, learn new skills and help others. To see all our local volunteering
opportunities visit our new website www.volunteerwessex.org
Contact telephone: 0300 500 8085 option 1
Email: volunteer@cfheh.org.uk Visit: www.cfirst.org.uk for more information on Community First.
Winter Fuel Payment
A tax free benefit to help pay for heating during winter, the criteria is if you are over 60 and normally
live in Great Britain.
Contact telephone: 08459 15 15 15 Visit their website: https://www.gov.uk/search?q=winter+fuel
This is a multi-award winning radio station specifically for older people. Providing music, memories,
entertainment and information 24 hours a day, 7 days a week.
Broadcasting to the Borough of Havant on 101.1 fm, to West Sussex, Hampshire and the Isle of Wight on
Digital DAB and worldwide at http://angelradio.co.uk
Contact telephone: 023 9248 1988
Email: angelradiohavant@yahoo.co.uk
British Red Cross Equipment
Volunteers provide short-term loans of medical equipment e.g. Wheelchairs.
Red Cross Room, The Health Centre, Civic Centre Road, Havant, PO9 2AZ
Open: Monday to Friday 9.30am–12noon and Monday, Wednesday and Friday 2pm–4pm
Contact telephone: 023 9234 4207
Elm Grove, Hayling Island PO11 9EF
Open: Monday to Friday 10am-12noon and 2-4pm
Contact telephone: 023 9246 2813
Red Cross Room, the Health Centre, Dryden Close, Milton Road, Waterlooville PO8 8JX
Monday – Friday 10am-12noon
Contact telephone: 02392 238108
Red Cross Room the Health Centre, Hambledon Road, Denmead PO7 6NN
Mon – Fri 9.30am – 10am
Contact telephone: 02392 257114
Bridge Advice Centre
67 Beach Road, Hayling Island PO11 0JD
We provide free debt and benefits advice and help with form filling. We will mediate with people’s
creditors to achieve a level of repayment within their means. We also provide help with pension queries.
We are open on Tuesdays and Wednesday between 9.30am & noon and can see clients at other times
by appointment.
Contact telephone: 023 9246 8835/07876 776668
Email: bridgeadvicecentre@frontlinedebtadvice.org.uk
Cinnamon Trust- Pet Care
The Cinnamon Trust works to keep elderly owners and those in final stages of a terminal illness together
with their beloved pet. We have a nationwide network of volunteers who are there to hold hands with
owners and assist with dog walking, vet trips, cleaning litter trays and generally giving peace of mind
regarding the future of their much loved companion. We can also arrange short term foster care of pets
when an owner has to go into hospital. Life-long care is by prior arrangement only. Please see our
website www.cinnamon.org.uk
Contact telephone: 01736 757900 Email: admin@cinnamon.org.uk
Last Updated: August 2016 4
Citizens Advice
Offers free confidential advice on a wide range of issues including debt, welfare benefits, housing,
employment etc. Their services can be offered to residents within the district of Havant Borough
Council.
Leigh Park Community Centre, Dunsbury Way, Havant PO9 5BG
Drop-in hours: Monday & Tuesday 10am-1pm, Wednesday 10am-3pm, Friday 10am-1pm
Contact telephone: 023 9271 7707 Email: admin@havantcab.org.uk
Havant Borough Council, Civic Offices, Civic Centre Road, Havant PO9 2AX
Drop-in hours: Tuesday 10am-2pm
There is also a self-service “kiosk” in the Plaza foyer to access information online on a touchscreen
open all day when the Plaza is open.
Hayling Island Outreach, Community Centre, Hayling Park, Station Road, PO11 0HB
Drop-in hours: Thursday 10am–2pm
Waterlooville Library Outreach, 25 The Precinct, Waterlooville PO7 7DT
Drop-in hours: Monday 10am-2pm, Thursday 10am-2pm
Hampshire Citizen’s Advice Line 03444 111 306
Monday to Saturday am during office hours
24 hour online advice and webchat www.citizensadvice.org.uk
Citizen’s Advice Havant website www.citizensadvicehavant.org
Directory Enquiry Service
This service is for people with a visual Impairment or who are physically unable to use a printed version
of a telephone directory. For visually impaired, this is instead of the Large Print version they used to
offer for their printed directory. To access this service the person (or someone on their behalf) will need
to contact the number below. This number gets you through to the Registration Team who will arrange
for a form to be sent out for completion. Proof of Registration of Blind/Without Hearing and/or
Disability will need to be provided. Once this form is received a PIN number will be issued to the person
accessing this service. They will need this PIN number to quote when they phone 195 which puts them
through to Directory Enquiries free of charge. This service is available to both BT and NON BT
Customers.
Contact telephone: 0800 587 0195
Havant Area Disability Access Group
The Borough’s local disability access group meets on the first and third Monday of each month at the
Public Service Plaza and Waterlooville Library respectively, in the open ground floor areas of each. The
group discusses matters of access to public and commercial buildings, outdoor developments and
consults on planning and other submissions with a variety of local authorities. We are a small registered
independent charity, our meetings are open to anyone with an interest in the field of disability, and we
support people with a variety of access issues from difficult road-crossings, through access to premises
and difficulties with local services. We consider we are not limited to just buildings, but to local services,
infrastructure and information resources however provided. We work closely with the Havant and
Hampshire Access Officers, Planning Officers, Highways and Traffic engineers. We can be reached by
mail at the Public Service Plaza, Civic Centre Way, Havant, PO9 2AX. Contact Telephone: 023 9244 6007
Email: info@hadag.org.uk. Website: www.hadag.org.uk
Last Updated: August 2016 5
Home Instead Senior Care
We provide a service dedicated to supporting the older members of our community to live
independently in their own homes for as long as possible. Our team of dedicated, caring and
compassionate caregivers are carefully matched with our clients to ensure that they share similar
interests and are compatible. Importantly our visits are a minimum of one hour allowing caregivers and
clients to get to know each other with sufficient time to deliver a quality service. Our services include:
Home Help – all aspects of day to day housework including shopping, cleaning, washing ironing,
and meal preparation.
Companionship – this involves everything from taking clients shopping to Doctors appointments
or simply just talking and enjoying one another’s company.
Personal Care – this can include assisting with dressing, bathing and convalescence care.
Contact Information: Please call our office on 02393 190091 or mobile 07515 706428
Email: mark.gettinby@homeinstead.co.uk
Website: www.homeinstead.co.uk/havant
HOPE – Horndean Older People’s Enabling Forum
Merchistoun Hall, 106 Portsmouth Road, Horndean
Enabling older people to get the best out of life … by adding life to their years
Current aims:
1. Identify local social & community needs
2. Communicate information
3. Promote or provide missing services
4. Represent views to other agencies
For more details on how HOPE can help you
Contact telephone: 023 9259 7114 Email: manager@merchistounhall.co.uk
Legal advice clinic – Havant
This service offers free 30 minutes with a solicitor. If you need advice on wills, probate, deputyship, Court of
Protection . . . or anything legal please call to book an appointment.
Telephone: 0800 328 7154
Operating times: 3
rd Tuesday of every month from 1.00pm-4.00pm.
Address: Malmesbury Lawn Day Centre, Woolston Road, Leigh Park, Havant PO9 4JY
Library Services
Havant libraries are great places to visit for information, learning and leisure. They are located in the
heart of their communities and access is easy with electronic doors and fully accessible toilets available
as well. It’s very simple to join and membership is free. Expand your horizons with the latest books
(including large print and audio books), films, music, free internet and free Wi-Fi access. And if you can’t
get to the library, we can come to you! Ask about our mobile services and Home Library Service.
Libraries offer an exciting range of adult education and learning activities in a relaxed and friendly
environment. Find out about computers and improve your IT skills, or take up a new hobby via our
leisure courses such as music, family history, languages and crafts. Or join one of our social groups and
meet new people – from craft clubs, scrabble, Knit & Natter, reading groups (including an audio group
for visually impaired people) – we can offer you a great choice.
Havant Library & Learning Centre, Meridian Centre, Havant PO91UN. Tel: 0845 6035631
(Learning courses and activities)
Leigh Park Library & Learning Centre, 50 Park Parade, Leigh Park, PO9 5AB. Tel: 0845 6035631
(Learning courses and activities)
Last Updated: August 2016 6
Hayling Island Library & Learning Centre Elm Grove, Hayling Island, PO11 9EE Tel: 0845 6035631
(Learning courses and activities)
Waterlooville Library & Learning Centre 25 London Rd, The Precinct, Waterlooville PO7 7DT
Tel: 0845 6035631 (Learning courses and activities) Visit: www.hants.gov.uk/library
OPAL – Older People’s Area Link
This is a free telephone and home visiting service to help people over 50 find activities and services in
your area. Opal can provide you with details of local information and services by phone. If you need a
little more help in working out what you want, there are Opal volunteers in your area who can visit you
at home.
Contact telephone: 0800 328 7154
Pension Service
The Pension Service is part of the Department for Work and Pensions. It works out and pays pensions.
Open from 8am to 8pm Monday to Friday
Contact Telephone: 0845 60 60 265 (textphone: 0845 60 60 285)
SILVER LINE
The Silver Line is the confidential, free helpline for older people across the UK open every day and night
of the year. Specially trained helpline staff –
Offer information, friendship and advice
Link callers to local groups and service
Offer regular befriending calls
Protect and support those who are suffering abuse and neglect
All calls are confidential and the Silver Line Helpline is free to callers
Contact telephone: 0800 4 70 80 90 – free, confidential and open 24 hours
Website: www.thesilverline.org.uk
SSAFA – Soldiers, Sailors, Airmen and Families Association – Forces Help
SSAFA is the oldest national and therefore Senior Service charity, having cared for the services and their
families since 1885. Their volunteer trained and non-judgemental caseworkers provide a friendly advice
and help service, for the Service, ex-Service and their dependants, in their hour of need. This includes
both full time and part time Service men and women, including the Merchant Navy who have served in
hostile waters.
Contact telephone: 023 9248 4773
Email: havant@hampshiressafa.org.uk
Website: www.ssafa.org.uk
Solicitors for the Elderly
This is an independent, national organisation of lawyers, solicitors, barristers and legal executives
committed to providing the highest quality of legal advice for older and vulnerable people, their families
and carers. Members have expertise in areas of public and private law relevant to older vulnerable
adults, their families and carers needs and concerns. Contact information for lawyers in Hampshire and
other areas is listed on the website or can be accessed by contacting them direct.
Contact telephone: 0844 567 6173 Website: www.solicitorsfortheelderly.com
Trading Standards Service
The Safeguarding Team can help reduce the incidence and effect of doorstep crime in Hampshire. The
team can –
Last Updated: August 2016 7
offer talks to older peoples’ groups or clubs
provide copies of the Safe & Sound booklet
provide no cold calling door stickers
Contact telephone: 01962 833620 Email doorstep.crime@hants.gov.uk
The Quick Response Team can come out to your home if a doorstep caller, offering property repairs, is
causing you concern and –
Is still at your home; or
Is due to return e.g. to collect payment; or
Is offering to take you to the bank to withdraw cash.
In these circumstances call for assistance, you can also use this number to inform us of other doorstep
callers in your area:
Contact telephone: 01962 833666
For all other enquiries, please call the Citizens Advice Consumer Adviceline on 03454 04 05 06
The Buy with Confidence website and free directory is available from Hampshire County Council. All the
businesses have been vetted and approved by Trading Standards to ensure that they operate in a legal,
honest and fair way. For a free copy of the Buy With Confidence directory call the number below or visit
the website. This scheme is particularly useful for all types of property maintenance/repairs, mobility
adaptations or those small jobs around the house.
Contact telephone: 01962 833620 (Consumer Direct) or Visit www.buywithconfidence.gov.uk
TV Licensing
TV Licensing is working with B.I.L.L. to remind anyone aged 75 or over they are eligible for a free TV
Licence for their main address. It doesn’t need to be re-newed for three years. If the eligible person is
not the current licence holder at the address, but shares their home with someone younger, they can
still apply so everyone in the home can enjoy the benefit of a free TV Licence. Those aged 74 can apply
for a short-term licence covering them until their 75th birthday or claim a refund on an existing licence
for the months since they reached 75.
Contact telephone: 0300 790 6073
Visit: www.tvlicensing.co.uk
Veteran’s Outreach Support – Veterans and Families Drop-in Centre
Open to any veteran or family member, the first Wednesday of each month, 1400-1900 (last booking
time 1800), with a clinical team available for psychological support. General advice or specific help
available from the agencies in attendance including:
The Royal British Legion
Combat Stress
Veterans UK – War Pensions, Welfare Advice etc
The Royal Naval Benevolent Fund
SSAFA
Poppy Factory
and others
Or come along just to “chinwag” and meet other Veterans
Venue: The Royal Maritime Club, Queen Street, Portsmouth PO1 3HS
Telephone: 023 9273 1767
Email: admin@vosuk.org Website: www.vosuk.org
Last Updated: August 2016 8
Village Agent Scheme
Age Concern Hampshire co-ordinates a number of Village Agents across the county, including Hayling
Island. Village Agents are volunteers who have been trained to work in the rural community they live to
help older residents access advice and support services. They can help with advice like getting out and
about and transport, help around the home and with money matters. For more information call:
Contact telephone: 0800 328 7154
Volunteer Service – Community First HEH
Community First Volunteer Service
We have a wide range of volunteering opportunities across Havant and East Hampshire, giving people a
chance to make new friends, learn new skills and help others. To see all our local volunteering
opportunities visit our new website www.volunteerwessex.org
Contact telephone: 0300 500 8085 option 1
Email: volunteer@cfheh.org.uk Visit: www.cfirst.org.uk for more information on Community First.
Winter Fuel Payment
A tax free benefit to help pay for heating during winter, the criteria is if you are over 60 and normally
live in Great Britain.
Contact telephone: 08459 15 15 15 Visit their website: https://www.gov.uk/search?q=winter+fuel